FAQs

  • All clients must register and create an account in order to purchase class credits and to book. To create an account, go to 'REGISTER'

  • Wear comfortable athletic clothes that you can move in and be ready to sweat.

    Bring a mat, towel to go over your mat, and a water bottle.

  • Yes! Mat rentals are $5, and towels are $3 each.

  • We have monthly recurring memberships and punch passes which can be purchased HERE

  • Yes! There’s an underground parkade at City Square Mall (Entrance through Cambie or Ash Street).  You will be issued a ticket when you enter. Bring that up with you to the front desk and we will validate for 2.5 hours of free parking.

  • We understand that last minute obligations do come up, but please plan to arrive at least 10 minutes before class begins. Class is more enjoyable when you’re not rushing!

    For fully booked classes, spots will be released 2 minutes before class starts to those on the waitlist.

  • Yes! Our INTRO offers are available to first-time guests who live in Greater Vancouver. Each guest is permitted to purchase 1 INTRO offer. 

  • We understand that life can get crazy at times. To avoid losing your credit, reserved classes can be cancelled up to 8 hours prior to the start of class. If cancelled with less than 8-hour notice, you will be charged a credit from your package. We do not accept email cancellations, so please cancel your reservation through the Hot Yoga 101 app or on the website.

  • All sales of services are final. All services are non-refundable or transferrable. All services must be pre-paid.

    Returns of retail merchandise must be made within 7 days of purchase for a full refund or exchange. Final sale for any retail items that were on sale.

  • The studio etiquette policies are in place to ensure that both you and your fellow guests have the best time. We thank you in advance for respecting our studio guidelines.

    1. SHHHH.... during YOGA classes. Please respect others before, during, and after Yoga classes. We all love connecting with others, but we kindly ask that you save those conversations for the change-room or in the lobby.

    2. Clean up after yourself after class…especially if you sweat a lot! Please bring an extra towel to wipe up your spot so that it does not become a slipping hazard, and so that the next person does not have to put their mat in a sweaty lake ;)